Yes. Every product we sell is 100% genuine. We are an independent UK retailer of Asics, Nike, Saucony and Berghaus. We are not owned by or officially connected to these brands.

Each product page links to our Trainer Size Guide or Clothing Size Guide, depending on what you’re buying. If you’re between sizes or unsure, email info@activefashion.co.uk or message us on Instagram at @activefashion._ and we’ll help.

We only show sizes that are currently in stock. Many of our trainers are limited runs, so a size that isn’t listed may not return. To hear about restocks and new arrivals, sign up to our emails at the bottom of the page.

We offer two UK options:

• Free Delivery (Tracked 48): free. We dispatch within the same day to 4 working days, and delivery takes 2 to 3 working days after dispatch.
• Tracked 24: £4.99. We dispatch within the same day to 2 working days, and delivery takes 1 to 2 working days after dispatch.

Working days are Monday to Friday, excluding bank holidays. Estimated delivery dates are shown on each product page and at checkout.

Yes. Every order is sent with Royal Mail tracking. We email you a tracking number and link as soon as your order is dispatched. If you haven’t received it, check your spam folder and then contact us.

Yes. Delivery options and estimated times for your country are shown at checkout. Our prices include customs duties and import taxes, so you won’t pay anything extra when your parcel arrives.

First check your tracking link. If it hasn’t arrived within 5 working days of the estimated delivery date, email info@activefashion.co.uk and we’ll investigate it with Royal Mail.

Yes. You have 14 days from receiving your order to return it, and this includes sale items. Items must be unworn, with tags attached, and trainers must be in their original box. Please contact us first (see below) and then post your items back within 14 days of us confirming your return.

Message us on Instagram at @activefashion._, use the form on our Contact us page, or email info@activefashion.co.uk with your order number. We’ll reply with instructions. Then fill in the returns slip that came with your order and put it in the parcel.

You pay to post items back to us, so we recommend a tracked service and keeping your proof of postage. If your item is faulty, damaged or not what you ordered, we cover the return postage.

Yes, subject to stock. Contact us first and tell us the size you want. We’ll confirm it’s available, and once we’ve received your original item we’ll send the new size at no extra delivery cost within the UK. If the size isn’t available, we’ll refund you instead.

We refund you within 14 days of receiving your return. You can choose a refund to your original payment method or store credit with no expiry date. Your bank may take a few extra days to show it.

We accept major credit and debit cards, Apple Pay, Shop Pay, Klarna and Clearpay. You can split your purchase into 3 payments with Klarna or Clearpay. Eligibility is decided by those providers.

Email info@activefashion.co.uk, message us on Instagram at @activefashion._, or call +44 7852 763835. We aim to reply within three working days.