Shipping policy
Shipping Policy
Last updated: 12 October 2026
1. Where we dispatch from
All orders are dispatched from the United Kingdom by Active Fashion Limited, using Royal Mail tracked services. Every order is sent with tracking, and we email you your tracking number when your order is dispatched.
2. UK delivery options
We offer two delivery options on UK orders. You choose one at checkout.
Free Delivery (Tracked 48): free. We dispatch your order within the same day to 4 working days. Delivery then takes 2 to 3 working days.
Tracked 24: £4.99. We dispatch your order within the same day to 2 working days. Delivery then takes 1 to 2 working days.
Working days are Monday to Friday, excluding UK bank holidays. Weekends are not counted in dispatch or delivery times
3. Estimated delivery dates
The estimated delivery dates shown on our product pages and at checkout are estimates, not guarantees. Orders placed after the end of a working day, or at the weekend or on a bank holiday, count from the next working day. Delivery can occasionally take longer because of courier delays, bad weather, or busy periods such as Black Friday and Christmas.
4. International delivery
We deliver to many countries outside the UK. The delivery options, costs and estimated times for your country are shown at checkout before you pay. Estimates for international orders depend on the destination and on customs checks, so they can vary.
All prices on our website include any customs duties and import taxes we have told you about at checkout, so you won’t be asked to pay anything extra when your parcel arrives. If you are charged anything by customs or the courier, please contact us before paying and keep a copy of the charge.
5. Tracking your order
Once your order is dispatched, we email you a tracking number and a link. You can follow your parcel on the Royal Mail website. If you haven’t received a tracking email within the dispatch times above, check your spam folder and then contact us.
6. Delivery address
Please check your delivery address carefully before you place your order. We can only deliver to the address given at checkout. If you spot a mistake, contact us straight away at info@activefashion.co.uk or on Instagram at @activefashion._ and we will try to change it before dispatch. If an order is returned to us because of an incorrect or incomplete address, we may charge you for re-delivery or refund you the order minus the delivery costs.
7. If your parcel is late, lost or damaged
If your order hasn’t arrived within 5 working days of its estimated delivery date, please contact us at info@activefashion.co.uk and we will investigate it with Royal Mail.
If your parcel arrives damaged, please take photos of the packaging and the item and contact us within 7 days. We will put it right. Please see our Refund Policy for how we deal with faulty or damaged items.
8. Missed deliveries
If nobody is home, Royal Mail will usually leave a card with instructions on rearranging delivery or collecting your parcel from a local delivery office. Please follow those instructions promptly. Parcels not collected are returned to us after a short time, and we may need to charge re-delivery costs.
9. Contact us
If you have any questions about delivery, contact us at info@activefashion.co.uk, on Instagram at @activefashion._ or on +44 7852 763835. We aim to reply within three working days.